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Explore our Knowledge Base
How can we help?
Explore our Knowledge Base
Common Issues
Account issues that may affect all user types
Last updated on 18 Nov, 2024
Why am I locked out of my account?
How do I delete my Rent Application account?
What if Applicants do not have a Social Security Number?
How to submit an application without an SSN and what to expect
How do I read a credit report?
Help interpreting the information in a credit report
How do I reset my password?
Steps to reset your password and get logged into your account.
How do I update my username/ email address?
How to Whitelist Rent Application Emails
How to make sure you never miss an important email
Credit Report Score "N/A"
Understanding why some reports return "Not Scored Due to Insufficient Credit"
Report Accuracy Policy
Last Updated: 10/09/2024
Criminal & Eviction Report Delays
